Store Leader & Key Holder — Sales Floor & Operations

New York or Nowhere; New York (NY); On-site; USD 25,000 - 36,000; Full time

Job summary

New York or Nowhere is seeking a Key Holder to lead the sales floor, support daily operations, and step in as the Manager on Duty to keep the store running smoothly.

You will drive results, deliver outstanding customer service, and coach associates during shifts while ensuring the store remains clean, organized, and aligned with brand standards. This role involves opening/closing duties and inventory support.

Qualifications

• Experience leading a team on the sales floor.
• Proven ability to deliver outstanding customer service.
• Ability to coach and direct associates during shifts.

Responsibilities

• Lead the sales floor, drive results and deliver outstanding customer service
• Open and close the store ensuring all procedures are followed
• Act as a Manager on Duty, supporting daily operations and team performance
• Provide coaching and direction to associates during shifts
• Maintain a clean and organized store environment
• Support inventory processes, stock replenishment and shrink control
• Uphold visual merchandising and brand standards

Skills

Leadership

Customer service

Coaching

Job description

New York or Nowhere is seeking a Key Holder to lead the sales floor, support daily operations, and step in as the Manager on Duty to keep the store running smoothly.

You will drive results, deliver outstanding customer service, and coach associates during shifts while ensuring the store remains clean, organized, and aligned with brand standards. This role involves opening/closing duties and inventory support.