Store Leader: Growth, Training & Customer Experience

T E C Industrial Inc; Chesapeake (VA); On-site; USD 51,577,000 - 54,443,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vis

Retirement plan

100% employer-paid benefits

Paid Time Off

Employee discount and perks

Career development opportunities

Collaborative work environment

Early Wage Access

Uncapped monthly bonus potential

Job summary

Lids Sports Group is seeking a Store Manager to lead daily store operations, drive sales, and deliver exceptional customer service. You will recruit, train, and develop a high-performing team while upholding Lids standards and policies across scheduling, merchandise, and loss prevention.

In this role you’ll manage inventory, vendor relations, and in-store events, ensuring an welcoming environment and strong KPI achievement in a dynamic retail setting.

Qualifications

• Established ability to produce sales results while minimizing loss.
• Proven supervisory skills, with capacity to deliver training material and assess retention.
• Strong interpersonal and communication skills.
• Proven ability to perform independently with minimal supervision.
• Ability and willingness to travel overnight for training and/or business meetings.
• Ability to work varying days and hours, based on business needs, and maintain an excellent attendance record.
• Proven managerial skills.

Responsibilities

• Manage store’s hiring strategy, including planning needs, recruitment strategy, projected turnover, and leaves of absence.
• Assist in onboarding to acclimate new team members to Lids.
• Engage team members by creating a fun and productive environment, including helping them understand how their work supports company objectives and the success of their stores and Lids overall.
• Contribute to a respectful and inclusive team environment by establishing supportive working relationships and adhering to Lids Standards (e.g. company dress code, etc.)
• Perform people-related actions to update team member information, including approving time off requests, approving shift swaps, updating availability, timecards, qualifications, and other employee records as needed.
• Lead and monitor your store’s ongoing training strategy, including training non-Keyholders, process changes, promotions or job changes, and new programs or initiatives.
• Address all employee concerns or issues, including knowing when to partner with internal support (e.g. Help Desk, HR, DSM, RD, etc.) to take appropriate action.
• Drive team engagement by ensuring team members are given recognition and continuous check-ins, including performance management and documentation when relevant, to support and reinforce career and personal growth.
• Collaborate across store channels and/or districts using company Discussion Boards or district and regional chat platforms.

Skills

Supervisory skills

Customer service

Communication skills

Team training

Hiring

Scheduling

Inventory management

Cash handling

Merchandising

Job description

Lids Sports Group is seeking a Store Manager to lead daily store operations, drive sales, and deliver exceptional customer service. You will recruit, train, and develop a high-performing team while upholding Lids standards and policies across scheduling, merchandise, and loss prevention.

In this role you’ll manage inventory, vendor relations, and in-store events, ensuring an welcoming environment and strong KPI achievement in a dynamic retail setting.