Store Leader: Drive Growth, Training & Customer Experience

Lids; Winston-Salem (NC); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Healthcare benefits

Retirement plan

Employer-paid benefits

Paid time off

Employee discount

Career development

Team-oriented culture

Early wage access

Bonus potential

Job summary

Lids Store Manager position seeks a dynamic leader to drive sales and deliver exceptional customer experiences across a high-volume retail environment. You will manage hiring, training, and daily operations while promoting a fun, inclusive culture and ensuring top-tier service.

Responsibilities include shaping staff performance, optimizing scheduling, and executing store strategies aligned with company standards. Must be able to travel for training and contribute to district goals.

Qualifications

• Proven supervisory skills with ability to deliver training material and assess retention.
• Strong interpersonal and communication skills.
• Proven ability to perform independently with minimal supervision.
• Ability and willingness to travel overnight for training and/or business meetings.
• Ability to work varying days and hours, based on business needs, and maintain an excellent attendance record.

Responsibilities

• Lead and execute store selling strategy to achieve KPIs, sales targets, and deliver exceptional customer service.
• Resolve customer feedback and address issues in the moment to “make it right” for customers.
• Direct in-store team members to ensure optimal customer service and smooth store operations.
• Educate customers on membership programs and in-store offers.
• Plan, manage, and optimize staffing to align with policies, budgets, and law.
• Maintain inventory accuracy and prepare the store for audits.
• Oversee daily store routines including scheduling, payroll, and cash handling.
• Support product strategy and visual merchandising to drive sales.

Skills

Supervisory skills

Training delivery

Interpersonal skills

Customer service

Communication

Leadership

Travel ready

Attendance

Job description

Lids Store Manager position seeks a dynamic leader to drive sales and deliver exceptional customer experiences across a high-volume retail environment. You will manage hiring, training, and daily operations while promoting a fun, inclusive culture and ensuring top-tier service.

Responsibilities include shaping staff performance, optimizing scheduling, and executing store strategies aligned with company standards. Must be able to travel for training and contribute to district goals.