Store Leader: Growth, Inclusion & Development

Carter's/OshKosh; Pismo Beach (CA); On-site; USD 3,912,000 - 5,097,000; Full time

Job summary

Carter’s in California is seeking a Store Manager who will lead the team on the sales floor, deliver excellent customer service, and drive sales through strategic leadership and coaching. You will manage payroll, budgets, and store operations while promoting an inclusive, positive work environment.

The role emphasizes team development, omnichannel training, and strong KPI analysis to optimize performance and customer experience across locations.

Qualifications

• Minimum of 3 years of retail or related management experience leading direct reports.
• Proficient computer and technology skills (Outlook, Excel, Web navigation).
• Bachelor's degree not required; strong leadership and customer service skills valued.

Responsibilities

• Build a talent pipeline through networking and recruiting.
• Develop succession plans by training and developing your team.
• Foster a positive, safe, and inclusive work environment for employees to collaborate and recognize performance to increase employee engagement.
• Grow leaders through providing direction, delegation, and investing in their development.
• Create a genuine customer focus on the sales floor by leading and directing the Leader on Duty program.
• Welcome customers with a warm greeting and provide assistance with our product styles, features, and benefits.
• Build customer loyalty through directing and coaching the team on the benefits of customer participation in our Loyalty programs, including credit.
• Execute Company’s direction on merchandising and operations.
• Manage payroll and budgets.
• Understand and analyze Key Performance Indicators (KPIs) and identify behaviors to drive results.
• Seamlessly lead and integrate an omnichannel experience ensuring teams are trained on the tools available.
• Reduce loss through a consistent level of customer service, education, and operational controls

Skills

Leadership

Communication

Coaching

Team management

Customer focus

Tech-savvy

Education

High School Diploma or GED

Tools

Outlook

Excel

Web navigation

POS systems

Job description

Carter’s in California is seeking a Store Manager who will lead the team on the sales floor, deliver excellent customer service, and drive sales through strategic leadership and coaching. You will manage payroll, budgets, and store operations while promoting an inclusive, positive work environment.

The role emphasizes team development, omnichannel training, and strong KPI analysis to optimize performance and customer experience across locations.