Store Leader - Growth, Coaching & Customer Experience

Carter's Inc.; Ashland (KY); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Employee discount 30%

Training and development programs

Equal opportunity employer

Job summary

Carter’s Inc. is seeking a store leadership-focused team member in Ashland, KY. You will supervise daily operations, coach associates, and ensure an outstanding omnichannel customer experience.

Must have at least 1 year of retail or related management experience, with strong leadership, communication, and computer skills. Benefit from our employee discount and growth opportunities in a supportive, inclusive environment.

Qualifications

• Minimum 1 year of retail or related management experience.
• Strong leadership and coaching skills.
• Excellent communication with customers and team members.
• Proficient computer skills including Outlook and Excel.

Responsibilities

• Execute workforce management to ensure a genuine customer focus on the sales floor
• Welcome customers with a warm greeting and provide assistance with our product styles, features and benefits
• Foster a positive, safe, and inclusive environment for employees and customers
• Coach others to success while modeling service standards and omnichannel experience
• Analyze the business and drive KPIs with the team
• Build customer loyalty through company programs, including credit
• Assist the Store Manager in recruiting, hiring, training, and development of store team
• Recognize exceptional performance and redirect employees when needed
• Plan, track, analyze, and report completion of tasks and financial results using company tools
• Partner with Store Manager on merchandising standards, promotions, and product placement
• Reduce loss through consistent customer service and operational controls

Skills

Leadership

Customer engagement

Communication

Outlook

Excel

Web navigation

Availability

Education

High school diploma or GED

Tools

Outlook

Excel

Web navigation

Job description

Carter’s Inc. is seeking a store leadership-focused team member in Ashland, KY. You will supervise daily operations, coach associates, and ensure an outstanding omnichannel customer experience.

Must have at least 1 year of retail or related management experience, with strong leadership, communication, and computer skills. Benefit from our employee discount and growth opportunities in a supportive, inclusive environment.