Store Leader: Grow Sales, Coach Team & Delight Customers

The Pittsburgh Paint Company; Norfolk (VA); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Life insurance

401k

Paid vacation

Holidays

EAP

Disability leave

Job summary

The Pittsburgh Paint Company in Norfolk, VA is seeking a Store Manager to lead daily store operations, drive sales growth, and deliver exceptional customer experiences. This role reports to the US Commercial team and focuses on profitability, safety, and process excellence.

You will recruit, train, and coach a retail team, manage labor costs, oversee inventory and merchandising, and ensure high service standards.

Qualifications

• 1-3 years of retail store experience required.
• High school diploma or equivalent required.
• Previous retail management or outside sales experience preferred.
• Paint, coatings, or related product knowledge preferred.
• Ability to work flexible hours and shifts (minimum 45 hours per week).
• Valid driver's license required.
• Ability to lift up to 80 pounds occasionally and 40-60 pounds routinely, including standing, lifting, carrying, reaching, stooping, kneeling, and crouching.
• Proficiency with Microsoft Office Suite and internet-based applications.

Responsibilities

• Lead daily store operations to achieve sales, profitability, customer service, and operational goals.
• Recruit, train, coach, and develop store team members to build a high-performing team and support career growth.
• Schedule employees, manage labor costs, and ensure appropriate staffing levels.
• Coach associates on selling techniques, product knowledge, and upselling strategies to drive premium product adoption.
• Partner with Sales Representatives and leadership to grow business through customer outreach, sales calls, and prospect development.
• Deliver an exceptional customer experience through strong service standards, customer engagement, and issue resolution.
• Manage inventory levels, product availability, ordering, and inventory accuracy.
• Maintain merchandising standards, product presentation, and store organization.
• Oversee cash handling, POS processes, and daily financial reporting.
• Ensure compliance with company policies, safety standards, and operational procedures.
• Analyze sales performance, financial results, and store scorecards to make informed business decisions.
• Develop and execute local sales and marketing initiatives aligned with company strategies.
• Collaborate with regional and operational leaders to achieve business objectives.

Skills

Leadership

Coaching

Customer service

Financial analysis

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

The Pittsburgh Paint Company in Norfolk, VA is seeking a Store Manager to lead daily store operations, drive sales growth, and deliver exceptional customer experiences. This role reports to the US Commercial team and focuses on profitability, safety, and process excellence.

You will recruit, train, and coach a retail team, manage labor costs, oversee inventory and merchandising, and ensure high service standards.