Store Leader — Flexible Hours & Growth Coach

Carter's Inc.; Nashville (TN); Híbrido; USD 26 000 - 32 000; Tempo integral

Resumo da oferta

Carter’s Inc. is the leading North American apparel retailer for babies and young children, offering brands like Carter’s, OshKosh B’gosh, SkipHop, and Little Planet. We focus on caring, teamwork, and growth, with a close-knit culture and development programs for our teams.

Join our team to help families from preemie to size 14 with expert product knowledge, warm customer service, and a positive store environment that supports personal and professional growth.

Qualificações

• A positive and solutions-oriented mindset.
• Effective and professional verbal and written communication skills.
• The ability to manage multiple tasks at once.
• Proficient computer and technology skills (Outlook, Excel, Web navigation, etc.).
• A variety of skills and experiences.
• A high school diploma or GED.

Responsabilidades

• Become a product and brand expert of our brands to help families navigate every moment from preemie to size 14.
• Welcome customers with a warm greeting and provide assistance with our product styles, features, and benefits.
• Maintain a genuine customer focus on the sales floor.
• Foster a positive, safe, and inclusive environment for employees and customers.
• Consistently model service standards and omni‑channel experience while coaching others to success.
• Lead and execute an assigned business focus area through planning and detailed follow through.
• Perform Leader on Duty supervisor responsibilities by driving results and responding to customer concerns timely and with an appropriate resolution.
• Utilize customer feedback to identify areas of opportunity to implement actions to drive results.
• Build customer loyalty through Company sponsored programs, including credit.
• Offer consistent, in the moment feedback to store team and raise performance concerns to Store Manager.
• Recognize exceptional performance through positive reinforcement and appreciation.
• Support store team with Asset Protection through a consistent level of customer service, safety awareness, and operational controls.

Conhecimentos

Customer service

Communication skills

Multitasking

Tech skills

Formação académica

High school diploma or GED

Descrição da oferta de emprego

Carter’s Inc. is the leading North American apparel retailer for babies and young children, offering brands like Carter’s, OshKosh B’gosh, SkipHop, and Little Planet. We focus on caring, teamwork, and growth, with a close-knit culture and development programs for our teams.

Join our team to help families from preemie to size 14 with expert product knowledge, warm customer service, and a positive store environment that supports personal and professional growth.