Store Leader: Financial Services & Customer Care

CNG Holdings, Inc.; Germantown (KY); On-site; USD 38,000 - 52,000; Full time

Job summary

CNG Holdings, Inc. operates Check N Go, Allied Cash Advance, and Cash Store as part of its family. The Assistant Store Manager serves as a front-line brand ambassador, ensuring exceptional customer service and regulatory compliance in daily operations.

The role involves educating customers on the full product portfolio, handling cash, coordinating with leadership, and maintaining accurate records while delivering a positive customer experience.

Qualifications

• High school diploma or equivalent required.
• 1+ year of experience in sales, customer service, or cash handling preferred.
• Strong customer service, active listening, and verbal and written communication skills.
• Proficient in Microsoft Office programs.

Responsibilities

• Serve and educate customers on product portfolio and options to meet their needs.
• Escalate issues to store manager or district director when needed.
• Answer telephone inquiries and assist with customer applications or requests.
• Perform outbound customer sales, courtesy, and collection calls in line with regulations.

Skills

Customer service

Active listening

Verbal communication

Written communication

Education

High school diploma

Tools

Microsoft Office

Job description

CNG Holdings, Inc. operates Check N Go, Allied Cash Advance, and Cash Store as part of its family. The Assistant Store Manager serves as a front-line brand ambassador, ensuring exceptional customer service and regulatory compliance in daily operations.

The role involves educating customers on the full product portfolio, handling cash, coordinating with leadership, and maintaining accurate records while delivering a positive customer experience.