Store Leader: Elevate Service & Team Growth

Socotra, Inc.; Costa Mesa, Northern (CA, KY); Hybrid; USD 115,000 - 125,000; Full time

Benefits offered by this job

Competitive pay with bonus structure

401(k) plan

Generous employee discount

Flexible vacation time

Comprehensive health, dental, vision,

Job summary

SKIMS is seeking a Store Leader in Costa Mesa, CA to guide a high-energy, customer-first store. You will recruit, coach, and develop a diverse team while ensuring excellent product knowledge and service.

The role combines hands-on leadership with strong business acumen to optimize sales, inventory, and staff performance. You will partner with HQ to implement brand standards, drive visual excellence, and maintain operational discipline.

Qualifications

• 4+ years of leadership experience.
• Proven track record of hiring, leading, and developing effective store teams.
• Strong written and verbal communication skills.
• Ability to work closely and effectively with others.
• Deep understanding of customer service principles and the ability to provide exceptional service to all customers.
• Strong problem-solving abilities and to adapt and evolve.
• Strong operational and organizational skills.
• Strong visual merchandising skills, a keen eye for detail, ensuring that the store is always presented in a compelling manner.
• Must be able to stand and remain physically active and move around all areas of the store and be accessible to customers for 100% of the scheduled shift.
• Ability to bend, reach, and stretch for product, as well as lift, carry, and move items up to 40 pounds regularly throughout the shift.
• Does not want to be an influencer.
• Full Time Availability Requirements: Open Availability. We value flexibility and expect you to be available to work evenings, weekends, holidays, and overtime as needed.

Responsibilities

• Lead with a Customer Obsessed mindset, ensuring every Team Member creates a welcoming, inclusive, and personalized guest experience.
• Deliver elevated service at speed by coaching your team in real time and maintaining strong floor presence.
• Embed mission and values into the store experience and educate Team Members on the SKIMS brand and products.
• Maintain strong floor presence, manage daily operations, and ensure merchandising standards are consistently met.
• Own key business metrics including P&L, payroll, inventory, and productivity, adjusting strategies to drive sales and efficiency.
• Lead with clear decision quality, using data and feedback to optimize performance.
• Foster a culture of learning, coaching, and growth across the team and partner with corporate as needed.
• Actively hire, onboard, and retain top talent to strengthen store bench strength for SKIMS.
• Communicate clearly to set expectations and promote ownership, collaboration, and respect.
• Set teamwork, energy, and resilience as core values to inspire the team to perform their best.

Skills

Leadership experience

Hiring & developing teams

Communication skills

Customer service

Problem solving

Operational skills

Visual merchandising

Physical stamina

Team collaboration

Job description

SKIMS is seeking a Store Leader in Costa Mesa, CA to guide a high-energy, customer-first store. You will recruit, coach, and develop a diverse team while ensuring excellent product knowledge and service.

The role combines hands-on leadership with strong business acumen to optimize sales, inventory, and staff performance. You will partner with HQ to implement brand standards, drive visual excellence, and maintain operational discipline.