Store Leader: Elevate Sales & Service

Total Wine & More; Natick (MA); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Health care plans

401(k)

Paid Time Off

Generous store discounts

Disability & life insurance

Paid parental leave

Tuition assistance

Career development & training

Job summary

Total Wine & More in Natick, MA is seeking an Assistant Store Manager to drive sales, lead a team, and oversee daily store operations. You will report to the Store Manager and help build a service-driven culture focused on knowledge of adult beverages and customer satisfaction.

The role requires 2+ years in retail management, a flexible schedule, and familiarity with POS systems. Total Rewards and a comprehensive benefits package are available, along with opportunities for professional growth.

Qualifications

• Bachelor’s degree in business administration or related field preferred or equivalent experience.
• 1–3 years of work experience, 2+ years in managerial or supervisory role in retail.
• Experience leading, motivating, and developing a sales-focused team.
• Familiarity with point-of-sale systems and inventory management software.
• Ability to work a flexible schedule, including evenings and weekends.

Responsibilities

• Drive sales and deliver against key performance metrics (KPMs).
• Assist in recruiting, training, and leading store team, including ongoing development to enhance product knowledge and sales skills.
• Support day-to-day operations, including payroll, inventory, merchandising and shrink.
• Deliver outstanding customer service by leading by example, fostering a welcoming and knowledgeable store atmosphere, and resolving customer issues.
• Help maintain vendor relationships to support store and inventory objectives.
• Ensure adherence to all applicable laws and regulations related to the sale of alcohol and maintain a safe and compliant store environment.
• Perform other duties as assigned

Skills

Team leadership

Customer service

Sales-driven

Flexible scheduling

Education

Bachelor's degree or equivalent experience

Tools

POS systems

Inventory management software

Job description

Total Wine & More in Natick, MA is seeking an Assistant Store Manager to drive sales, lead a team, and oversee daily store operations. You will report to the Store Manager and help build a service-driven culture focused on knowledge of adult beverages and customer satisfaction.

The role requires 2+ years in retail management, a flexible schedule, and familiarity with POS systems. Total Rewards and a comprehensive benefits package are available, along with opportunities for professional growth.