Store Leader: Elevate Customer Experience & Team Growth

O'Reilly Automotive Stores, Inc.; Artesia (NM); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive wages

401k with employer contributions

Starting day one benefits (medical, affi

Tuition assistance

Career growth opportunities

Job summary

O’Reilly Auto Parts is seeking an Assistant Store Manager to support the Store Manager in Artesia, NM, focusing on sales, customer service, store appearance and operations. This role will lead the store team during shifts, coach team members, participate in interviewing and hiring, and ensure accurate checkout, inventory integrity, and safety compliance.

Bilingual candidates are encouraged to apply and you will play a key part in delivering exceptional service across retail and professional

Qualifications

• Required: Sales Specialist Training, Assistant Manager Certification and RSS Certification
• Desired: Certified Parts Professional Certification; ASE Certification
• Fluency in multiple languages (Spanish is highly desired)

Responsibilities

• Lead the store team in providing excellent customer service to retail and professional customers.
• Supervise customer service levels at the retail showroom and ensure program execution.
• Work with the store manager to ensure adequate staffing during peak hours.
• Assist in setting team member goals, provide feedback, coach and mentor staff.
• Assist in interviewing and hiring, coordinating with management on selections.
• Ensure phone calls are answered per company policy.
• Process buy online/ship to store and related orders promptly and communicate shipments.
• Manage outside purchases and special orders efficiently.
• Handle returns and exchanges accurately and courteously, process refunds correctly.
• Invoicing of merchandise including core charges and warranties before leaving the store.
• Communicate Zipline messages and delegate merchandising tasks.
• Ensure compliance with schedules, approvals for deviations, and proper clocking in/out.
• Perform opening/closing duties, day-end procedures, deposits, and security checks.
• Assist with store maintenance and upkeep of building, parking lot, and vehicles.
• All other duties as assigned.

Skills

Sales Specialist Training

Assistant Manager Certification

RSS Certification

Spanish fluency

Job description

O’Reilly Auto Parts is seeking an Assistant Store Manager to support the Store Manager in Artesia, NM, focusing on sales, customer service, store appearance and operations. This role will lead the store team during shifts, coach team members, participate in interviewing and hiring, and ensure accurate checkout, inventory integrity, and safety compliance.

Bilingual candidates are encouraged to apply and you will play a key part in delivering exceptional service across retail and professional