Store Leader: Elevate Customer Experience & Profitability

Goose Creek Distribution Inc; Selbyville (DE); On-site; USD 60,000 - 90,000; Full time

Job summary

Goose Creek Distribution Inc. is seeking a General Manager to lead store operations, drive profitability, and ensure brand standards. The role focuses on building a high-performing team and delivering a superior customer experience.

Responsibilities include scheduling, coaching, payroll oversight, safety compliance, inventory control, and daily reporting. Must be able to manage across shifts, including weekends and holidays, while maintaining strong customer focus.

Qualifications

• Proven ability to lead a store team and manage day-to-day operations.
• Strong commitment to customer service and brand standards.
• Experience in hiring, coaching, and evaluating performance.

Responsibilities

• Ensures a pleasant shopping experience; responds to customer inquiries.
• Supervises daily tasks and performance of team members.
• Manages staffing, training, and coaching for store personnel.
• Plans work schedules and coordinates daily assignments.
• Oversees payroll reporting and timekeeping accuracy.
• Adheres to age-verification requirements for restricted sales.
• Implements store safety, security, and quality policies.
• Processes invoices and prepares daily deposits.
• Completes daily reports and store inventories.
• Maintains clean, well-stocked store appearance.
• Works to ensure profitability and minimize conflicts of interest.
• Maintains professional conduct and compliance with harassment policies.
• Performs duties typical of store associates when needed.

Skills

People management

Customer service

Staff training

Job description

Goose Creek Distribution Inc. is seeking a General Manager to lead store operations, drive profitability, and ensure brand standards. The role focuses on building a high-performing team and delivering a superior customer experience.

Responsibilities include scheduling, coaching, payroll oversight, safety compliance, inventory control, and daily reporting. Must be able to manage across shifts, including weekends and holidays, while maintaining strong customer focus.