Store General Manager: Lead Teams, Elevate Service & Profit

Goose Creek Distribution Inc; Princess Anne (MD); On-site; USD 90,000 - 130,000; Full time

Job summary

Goose Creek Distribution Inc. is seeking a General Manager to oversee the entire store operation, lead a high-performing team, and ensure customer and associate satisfaction while upholding brand standards and profitability.

You will recruit, train, coach, and develop staff, and drive performance across scheduling, payroll, and compliance. The role requires strong leadership, a commitment to policy adherence, and the ability to manage multiple priorities in a fast-paced retail environment.

Qualifications

• Possess a positive commitment to customer service.
• Be a leader in following all Company policies and procedures.
• Provides motivation and learning opportunities for fellow team members.
• Effectively implements solutions to store challenges.
• Displays outstanding work ethics in honesty, efficiency, professionalism and dependability.
• Displays punctuality and a neat appearance.
• Displays initiative in improving store and personal performance.
• Be knowledgeable of store merchandise including products, pricing and promotions.
• Always demonstrates leadership qualities.
• Must be able to work all shifts including weekends and holidays.
• Must pass the background check and drug free workplace requirements.
• Must possess a valid driver’s license.

Responsibilities

• Ensures a pleasant shopping experience for all customers, responds to customer complaints or inquiries.
• Supervises the day-to-day task assignment and performance of team associates.
• Manages all matters relating to associates and the store team – recruiting, hiring, training, coaching and performance management.
• Plans and prepares work schedules and coordinates daily assignments and activities of associates.
• Ensures accuracy of employee time keeping and payroll reporting.
• Adheres to all city, county, and state regulations including verifying age with a valid I.D. for any age restricted sales.
• Ensures execution of established safety, security, quality, and store operations policies, procedures and practices.
• Processes store invoices on a daily basis.
• Prepares daily deposit.
• Completes daily paperwork and other store reports.
• Conducts periodic store inventories.
• Maintains a clean, well-stocked store appearance at all times.
• Ensures profitability.
• All situations must be avoided that may create a conflict of interest including outside employment.
• All duties must be performed in a manner that is free from unlawful harassment.
• The General Manager will be able and willing to perform all duties of a typical store associate.

Skills

Customer service

Leadership

Time management

Integrity

Dependability

Punctuality

Appearance

Job description

Goose Creek Distribution Inc. is seeking a General Manager to oversee the entire store operation, lead a high-performing team, and ensure customer and associate satisfaction while upholding brand standards and profitability.

You will recruit, train, coach, and develop staff, and drive performance across scheduling, payroll, and compliance. The role requires strong leadership, a commitment to policy adherence, and the ability to manage multiple priorities in a fast-paced retail environment.