Store Leader: Elevate Customer Experience & Performance

David; Village of Colonie (NY); On-site; USD 65,000 - 95,000; Full time

Job summary

David in New York seeks an experienced retail leader to manage a high-performing team and deliver world-class customer service. You will mentor staff, schedule shifts, and model a customer-first culture to exceed sales plans.

The role focuses on driving performance, coaching associates, and ensuring operational excellence across payroll, inventory, and training. The position requires prior retail management experience in apparel or specialty stores, plus a proven ability to build a strong bench

Qualifications

• Bachelor-level or equivalent work experience in retail management is preferred.
• Experience in apparel or specialty store environments.
• Proven ability to train and coach staff to deliver five-star customer service.

Responsibilities

• Leads and models a customer-first culture across all roles.
• Monitor store payroll and ensure hours stay within monthly budget.
• Drive achievement of Total Monthly Income (TMI) goals through leadership.
• Oversee inventory, special orders, receiving, layaway, and repairs to maintain quality.
• Communicate daily sales goals and conduct weekly performance reviews.

Skills

People leadership

Customer service

Coaching

Communication

Education

High School Diploma or degree

Tools

POS system

Job description

David in New York seeks an experienced retail leader to manage a high-performing team and deliver world-class customer service. You will mentor staff, schedule shifts, and model a customer-first culture to exceed sales plans.

The role focuses on driving performance, coaching associates, and ensuring operational excellence across payroll, inventory, and training. The position requires prior retail management experience in apparel or specialty stores, plus a proven ability to build a strong bench