Premium Retail Store Leader: Elevate CX & Ops

On; Central Valley (NY); On-site; USD 81,000 - 86,000; Full time

Benefits offered by this job

Product perks

15 paid US vacation days

401k program

Healthcare benefits

Job summary

On is seeking an Associate Store Leader in our New York area to drive premium service and operational excellence. You will own floor management, coach the team, and manage stock while aligning merchandising with business forecasts.

You will analyze KPI trends and implement behavioral changes to improve store performance and customer experience. Reporting to the Store Leader, you will champion professional development, address skill gaps, and foster a culture of trust and accountability,

Qualifications

• 5+ years of experience in retail leadership or premium/high-touch service environments.
• Strong problem-solving with systemic thinking.
• Experience delivering operational or technical training and coaching.
• High emotional intelligence and reflective practice.
• Authentic communication and relational influence across teams.

Responsibilities

• Own floor management and daily store operations to reflect premium standards.
• Lead and coach the team on customer-centric service excellence.
• Manage stock levels and communicate merchandising topics across teams.
• Analyze daily KPIs to identify root causes and drive positive change.
• Identify skill gaps and facilitate professional development sessions.
• Inspire a culture of trust and shared accountability to achieve the store's vision.

Skills

Retail leadership

Problem-solving

Training & coaching

Emotional intelligence

Communication

Job description

On is seeking an Associate Store Leader in our New York area to drive premium service and operational excellence. You will own floor management, coach the team, and manage stock while aligning merchandising with business forecasts.

You will analyze KPI trends and implement behavioral changes to improve store performance and customer experience. Reporting to the Store Leader, you will champion professional development, address skill gaps, and foster a culture of trust and accountability,