Store Leader: Elevate Customer Experience & Operations

Kroger Co.; Belpre (OH); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

Healthcare coverage

Flexible scheduling

Tuition reimbursement

Employee discounts

Job summary

Kroger Co. is seeking a Store Operations Manager to oversee daily store functions in Belpre, OH. You will support the store manager, lead teams, and ensure excellent customer service while driving sales and profitability.

You will collaborate with department heads to implement merchandising plans, manage budgets, and coach leadership talent to build a strong, capable team for the future. This role emphasizes safety, compliance, and community engagement.

Qualifications

• High school diploma/GED is required.
• 1 year of experience as department manager, service manager, or equivalent.
• Experience leading, coaching, and developing associates to hit customer service, ops, and business goals.
• Experience using KPIs, metrics, and data insights to identify opportunities and decisions.
• Proven ability to collaborate across departments and influence store performance.
• Proven success driving customer experience, sales growth, and operational excellence.
• Experience managing competing priorities while leading teams through change.

Responsibilities

• Assist store manager in delivering a top customer service experience and directing associate engagement.
• Lead merchandising and operating initiatives with department managers.
• Communicate actions to associates based on Associate Insight results.
• Identify opportunities and develop timely action plans for implementation.
• Model superior customer service and resolve issues promptly and effectively.
• Manage total store operations in the store manager’s absence.
• Help achieve sales, labor, shrink, and profit targets.
• Collaborate with department managers to maximize store sales and profits.
• Participate in budgeting discussions and communicate financials to teams.
• Ensure compliance with federal, state, and local laws and company policies.

Skills

Strong leadership & people mgmt

Customer service excellence

KPIs & data-driven decisions

Budgeting & financial acumen

Cross-functional collaboration

Labor scheduling & management

Education

High School diploma/GED

Job description

Kroger Co. is seeking a Store Operations Manager to oversee daily store functions in Belpre, OH. You will support the store manager, lead teams, and ensure excellent customer service while driving sales and profitability.

You will collaborate with department heads to implement merchandising plans, manage budgets, and coach leadership talent to build a strong, capable team for the future. This role emphasizes safety, compliance, and community engagement.