Store Leader: Develop Teams, Drive Sales & Ops

Kroger Co.; Beckley (WV); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Healthcare coverage

Tuition reimbursement

Flexible scheduling

Employee discounts

Job summary

Kroger Co. in Beckley, WV is seeking a Store Operations Manager to lead overall store performance in merchandising, staffing, and customer service. You will collaborate with department heads, analyze KPIs, and drive budgeted targets while maintaining safety and compliance.

The role emphasizes inclusion, coaching, and strong community relations; you will coach leaders, supervise frontline staff, and ensure execution of division plans to deliver a best-in-class shopping experience.

Qualifications

• Proven leadership and coaching to develop associates and future leaders.
• Experience using KPIs, metrics, and data insights to drive decisions.

Responsibilities

• Assist store manager in achieving a favorable customer shopping experience.
• Lead teams in planning, implementing and executing merchandising/operating initiatives.
• Develop action plans based on Associate Insight survey results.
• Identify store opportunities and implement timely solutions with department heads.
• Model high levels of customer service and resolve issues.
• Support total store operations in the manager's absence.
• Drive sales while managing labor and shrink targets.
• Engage with local communities and union reps as applicable.
• Communicate information to associates to perform duties effectively.
• Supervise direct reports and conduct performance reviews.

Skills

Leadership

Coaching

Employee development

Customer service

Education

High school diploma/GED

Job description

Kroger Co. in Beckley, WV is seeking a Store Operations Manager to lead overall store performance in merchandising, staffing, and customer service. You will collaborate with department heads, analyze KPIs, and drive budgeted targets while maintaining safety and compliance.

The role emphasizes inclusion, coaching, and strong community relations; you will coach leaders, supervise frontline staff, and ensure execution of division plans to deliver a best-in-class shopping experience.