Store Leader: Drive Service, Sales & Team Growth

Kipling; Barceloneta (PR); On-site; USD 35,000 - 53,000; Full time

Job summary

Kipling is seeking a Store Manager to lead day-to-day operations in a fast-paced retail environment. You will drive sales, coach teams, and ensure exceptional customer service, while upholding brand standards and store processes.

The role emphasizes people management, scheduling, and maintaining inventory accuracy, with a focus on delivering a positive, brand-aligned in-store experience.

Qualifications

• 3–5 years of related professional/retail management experience.
• Undergraduate or graduate degrees valued but not required—leadership impact matters most.

Responsibilities

• Model exceptional customer service and selling behaviors to elevate the in-store experience.
• Partner with store leaders to achieve and exceed sales goals and monitor KPI progress.
• Lead people management including recruitment, onboarding, performance evaluations, promotions, and terminations.

Skills

Retail management

Customer service

Coaching

Verbal & written communication

Education

Bachelor's degree valued but not required

Tools

Retail software tools

Job description

Kipling is seeking a Store Manager to lead day-to-day operations in a fast-paced retail environment. You will drive sales, coach teams, and ensure exceptional customer service, while upholding brand standards and store processes.

The role emphasizes people management, scheduling, and maintaining inventory accuracy, with a focus on delivering a positive, brand-aligned in-store experience.