Store Leader: Drive Growth & Customer Experience

Warby Parker; Union City (OH); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Life and AD&D Insurance

Paid sick leave

Paid holidays

Vacation days

401(k) retirement plan

Parental leave

Short-term disability

Employee Stock Purchase Plan

EAP

Bereavement Support

Optical Education Reimbursement

Free eyewear

Job summary

Warby Parker is seeking a Store Leader to lay the foundation of our growing Retail business. You will lead a team of managers, opticians, and advisors to deliver outstanding customer experiences while driving toward personal and company targets.

Expect responsibilities spanning scheduling, payroll, events, and risk management, with ongoing coaching and leadership development. You should bring 3+ years in retail management, a track record of building high-performing teams, strong decision-making,

Qualifications

• 3+ years in a management role at a complex customer-focused retailer.
• Ability to coach and retain a high-performing team that meets sales, operational and financial goals.
• Clear, honest, and empathetic communicator capable of tough decisions.

Responsibilities

• Represent Warby Parker's values to customers and team.
• Execute operational activities to meet store targets and customer experience goals.
• Manage daily scheduling and payroll for the store team.
• Coordinate store events with Marketing.
• Lead recruitment, onboarding, and ongoing training.

Skills

Leadership

People management

Retail operations

Scheduling & payroll

Recruiting & onboarding

Tools

Payroll systems

Job description

Warby Parker is seeking a Store Leader to lay the foundation of our growing Retail business. You will lead a team of managers, opticians, and advisors to deliver outstanding customer experiences while driving toward personal and company targets.

Expect responsibilities spanning scheduling, payroll, events, and risk management, with ongoing coaching and leadership development. You should bring 3+ years in retail management, a track record of building high-performing teams, strong decision-making,