Store Leader: Drive Customer Growth & Service Excellence

TD Bank Group; Concord (NH); On-site; USD 41,000 - 61,000; Full time

Job summary

TD Bank Group in Concord, NH seeks an Assistant Store Manager to lead daily service, sales, and operations. You’ll guide a team to deepen customer relationships by delivering TD’s model of convenience, advice, and personal engagement.

You will coach staff on advice strategies, ensure compliance, manage schedules, and contribute to business growth through proactive referrals and exceptional customer experiences.

Qualifications

• Undergraduate degree or equivalent experience.
• 2+ years experience working with customers and/or sales in any capacity.
• Supervisory or leadership experience preferred.
• Notary License (Preferred) and active NMLS registration are required or preferred.

Responsibilities

• Creates an environment with warm, engaging customer interactions and active listening.
• Leads a store team to achieve service, sales, and operational goals.
• Delivers end-to-end advice and product recommendations to customers.
• Manages schedules to meet customer demand and compliance requirements.
• Escalates high-risk transactions and ensures regulatory adherence.

Skills

Customer service

Communication

Sales

Leadership

Education

Undergraduate degree or equivalent experience

Tools

Microsoft Office

Job description

TD Bank Group in Concord, NH seeks an Assistant Store Manager to lead daily service, sales, and operations. You’ll guide a team to deepen customer relationships by delivering TD’s model of convenience, advice, and personal engagement.

You will coach staff on advice strategies, ensure compliance, manage schedules, and contribute to business growth through proactive referrals and exceptional customer experiences.