Store Leader — Customer Experience & Team Growth

Vans; Fargo (ND); On-site; USD 64,000 - 80,000; Full time

Benefits offered by this job

Annual incentive plan

Sales commission potential

Job summary

The North Face in Fargo, ND is seeking a Store Manager to lead daily store operations, drive sales, and build a high-performing, inclusive team. You will model brand standards and ensure excellent customer experiences in a fast-paced retail setting.

You will recruit, onboard, coach, and evaluate staff, manage scheduling and loss prevention, and collaborate with marketing events to boost traffic and brand awareness.

Qualifications

• 3–5 years of related professional/retail management experience.
• High School diploma required; an associate’s degree preferred. Undergraduate or graduate degrees are valued but not required.
• Strong verbal and written communication skills with the ability to influence across all levels.

Responsibilities

• Model exceptional customer service and selling behaviors to elevate in-store experience.
• Lead people management: recruitment, onboarding, performance evaluations, promotions, and terminations.
• Provide coaching and training in customer service, product knowledge, brand identity, and operational excellence.
• Manage store operations: scheduling, expenses, loss prevention, audits and reporting.
• Ensure visual merchandising standards and maintain inventory through shipping/receiving procedures.
• Support store marketing events and community engagement to drive traffic and brand awareness.
• Uphold policies, safety standards, and VF values; foster inclusive team culture.

Skills

People management

Sales leadership

Communication

Coaching

Education

High School diploma

Associate's degree

Bachelor's degree or higher

Tools

Retail software tools

Job description

The North Face in Fargo, ND is seeking a Store Manager to lead daily store operations, drive sales, and build a high-performing, inclusive team. You will model brand standards and ensure excellent customer experiences in a fast-paced retail setting.

You will recruit, onboard, coach, and evaluate staff, manage scheduling and loss prevention, and collaborate with marketing events to boost traffic and brand awareness.