Store Leader: Drive Experience & Growth

VF Corporation; Seattle (WA); On-site; USD 80,000 - 100,000; Full time

Job summary

The North Face in Seattle is seeking a Store Manager to lead daily store operations, drive sales, and deliver exceptional customer experiences through a high-performing, inclusive team. You will model brand values, coach staff, manage scheduling and expenses, ensure visual merchandising standards, and partner with leadership to meet goals and promote community engagement.

This role requires 3–5 years in retail management, a high school diploma, and a passion for teamwork and customer service.

Qualifications

• 3–5 years of related professional/retail management experience.
• High School diploma is required; an associate’s degree is preferred.
• Undergraduate or graduate degrees are valued but not required.

Responsibilities

• Model exceptional customer service and selling behaviors.
• Partner with store leaders and associates to achieve and exceed sales goals.
• Model brand-specific service standards and selling behaviors to foster authentic customer engagement.
• Lead all aspects of people management including recruitment, onboarding, performance evaluations, promotions, and terminations.
• Monitor and shape store culture to align with company values and a positive environment.
• Provide coaching, feedback, and training in customer service, product knowledge, and operational excellence.
• Assess customer interactions and overall in-store experience; resolve escalated concerns with professionalism.
• Manage store operations including scheduling, expenses, loss prevention, audits, and reporting.
• Ensure visual merchandising standards are met and inventory is maintained through shipping/receiving.
• Support store marketing events and community engagement to drive traffic and brand awareness.
• Promote accountability, creativity, and continuous learning; share best practices.

Skills

Coaching

Team leadership

Communication

Adaptability

Independent work

Retail software

Education

High School diploma

Associate degree preferred

Undergraduate/Graduate degrees valued

Tools

Word processing

Spreadsheets

Retail software tools

Job description

The North Face in Seattle is seeking a Store Manager to lead daily store operations, drive sales, and deliver exceptional customer experiences through a high-performing, inclusive team. You will model brand values, coach staff, manage scheduling and expenses, ensure visual merchandising standards, and partner with leadership to meet goals and promote community engagement.

This role requires 3–5 years in retail management, a high school diploma, and a passion for teamwork and customer service.