Assistant Store Manager: People, Ops & Experience

Lids; Raleigh (NC); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Retirement Plan

Employee Discount

Bonuses

Paid Time Off

Career Development

Job summary

Lids is seeking an Assistant Store Manager in Raleigh, NC to lead store operations, drive sales, and deliver exceptional customer service. This role oversees staffing, training, and day-to-day management to ensure a positive customer experience and strong KPIs.

The successful candidate will supervise a team, maintain merchandise standards, and collaborate with the Store Manager to optimize store performance and guest satisfaction.

Qualifications

• Experience leading a retail team or supervisor role is preferred.
• Strong customer service and communication skills are essential.
• Ability to supervise staff, schedule shifts, and manage tasks.

Responsibilities

• Act as Manager on Duty for scheduling issues or customer complaints.
• Lead training and development of store staff on policies and products.
• Execute selling strategy to achieve KPIs and deliver strong customer service.
• Maintain store operations, cash handling, and inventory integrity.
• Ensure proper visual merchandising, store cleanliness, and signage.

Skills

Leadership

Customer service

Team supervision

Scheduling

Communication

Job description

Lids is seeking an Assistant Store Manager in Raleigh, NC to lead store operations, drive sales, and deliver exceptional customer service. This role oversees staffing, training, and day-to-day management to ensure a positive customer experience and strong KPIs.

The successful candidate will supervise a team, maintain merchandise standards, and collaborate with the Store Manager to optimize store performance and guest satisfaction.