Senior Team Lead

Fleet Farm; Appleton (WI); On-site; USD 42,000 - 64,000; Full time

Job summary

Fleet Farm in Appleton, WI seeks a Senior Team Lead to enhance customer experience and lead store operations. You will guide team members, train staff, and participate in opening/closing duties while acting as Manager On Duty when needed. Focus areas include trip assurance, POG integrity, and effective problem resolution.

Ideal candidates have strong leadership, coaching ability, and retail operations knowledge, with a track record of driving sales growth and maintaining high standards.

Qualifications

• 2+ years of retail management or supervisory experience.
• Proven ability to lead, coach and build teammate relationships.
• Direct and motivate a diverse teammate population including full- and part-time members.
• Decisive in implementing solutions.
• Strong organizational skills for planning and monitoring progress toward goals.
• Excellent oral and written communication; capable of conducting training.

Responsibilities

• Provide exceptional customer experience and trip assurance.
• Assist in areas throughout the store and participate in opening/closing.
• Review store operations in key areas and oversee all store functions as Manager On Duty when needed.
• Ensure Fleet Farm Reward Program understood and executed by employees.
• Maintain in-stock levels and zone maintenance with proper facing and recovery.
• Train, develop, and supervise Team Members to build leadership competencies.
• Coordinate with management on zone maintenance and special projects.
• Support loss prevention efforts and reduce shrink through education and compliance.

Skills

Team leadership

Coaching/mentoring

Customer service

Communication skills

Retail operations

Problem solving

Training

Education

High School Diploma or GED

Job description

The Senior Team Lead is responsible for providing an exceptional customer experience through trip assurance, visual merchandising, and excellent product knowledge. They will assist in areas throughout the store, as needed. They will participate in opening and closing the store. This will build their competencies in leadership while they train to move into a management role.

• The Senior Team Lead will review Key Areas of Store Operations: Team Members, Customer Experience, Sales Growth, Customer Readiness, Store POG execution and integrity.
• Will act as Manager On Duty and oversee all areas of the store in the absence of other Managers.
• Responsible to ensure that the Fleet Farm Reward Program is understood and executed by all employees.
• Responsible for A Game customer service and experience
• Provide guidance and oversight for Customer related issues, seeking win-win outcomes and supporting a resolution for a frictionless experience.
• Responsible to conduct themselves in a manner that best reflects the values of Fleet Farm and create a positive attitude among store associates.
• Train, develop, and supervise Team Members through out the store.
• Ensure customer readiness standards are being executed at a high level
• Responsible to ensure proper facing of products and general recovery of Zone
• Responsible for maintaining the Fleet Farm standards for in-stock levels and trip assurance
• Coordinate with Management on Zone maintenance and special project
• Provide input to Sales Manager for performance review
• Ensure we present a clean and inviting store to our customers and Team Member
• Responsible for assigning, prioritizing and executing daily tasks for team member
• Ensure safe work standards are followed through out the store.
• In conjunction with the Loss Prevention Lead, support all efforts to reduce shrink activity through education, awareness and compliance.

Education/Experience

• High School Diploma or GED required
• 2+ years of retail management or supervisory experience preferred
• Proven ability to lead, coach and build teammate relationships in an environment of fast change
• Must be able to direct and motivate a diverse teammate population that includes full- time and part-time team members
• Demonstrated ability to act decisively in implementing solutions
• Strong organizational skills for planning work and continuously monitoring progress towards goals.
• Demonstrated ability to multi-task; ability to respond flexibly in a quickly changing environment
• Strong communication skills (both oral and written) for effective management of teams.
• Be comfortable speaking and conducting training

Fleet Farm is an Equal Employment Opportunity Employer and gives all applicants for employment equal consideration regardless of race, color, sex, gender, ethnicity, religious creed or belief, national origin, ancestry, age, physical or mental disability, sexual orientation, genetic information, citizenship status, military or veteran status, pregnancy, or any other status protected by federal, state or local law. Upon request and consistent with applicable laws, Fleet Farm will provide reasonable accommodations to individuals with disabilities who need an accommodation to fully participate in the application process.