Store Leader & Customer Experience Coach

Lids; San Francisco (CA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Retirement plan

Paid Time Off

Employee discount

Career development

Early wage access

Bonus potential

Job summary

Lids is seeking an Assistant Store Manager to lead daily operations, engage customers, and support the Store Manager in driving sales and performance. You will oversee scheduling, staff development, training, and adherence to brand standards while fostering an inclusive team environment.

You’ll also help execute merchandising, inventory controls, and customer service initiatives to deliver a best-in-class shopping experience.

Qualifications

• Proven ability to achieve sales while minimizing loss.
• Strong interpersonal skills and the ability to communicate verbally in a clear professional manner.
• Ability to work unsupervised.

Responsibilities

• Act as Manager on duty for scheduling issues, customer complaints, etc. when Store Manager is not present.
• Manage store associates through LIDS Training Programs, goal setting, and regular follow up.
• Administer progressive discipline with verbal and written warnings in the absence of the Store Manager.
• Engage team members to foster a fun and productive environment aligned with company objectives.
• Recruit and train store personnel on proper operations and procedures.
• Ensure policy compliance and protect company inventory, funds and property.

Skills

Sales results

Interpersonal skills

Independent work

Job description

Lids is seeking an Assistant Store Manager to lead daily operations, engage customers, and support the Store Manager in driving sales and performance. You will oversee scheduling, staff development, training, and adherence to brand standards while fostering an inclusive team environment.

You’ll also help execute merchandising, inventory controls, and customer service initiatives to deliver a best-in-class shopping experience.