Store Leader: Customer-Centric Growth & Team Coach

Talbots; Clive (IA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Merchandise discount 50-70%

Referral incentive program

Travel and shopping discounts

Job summary

Talbots is seeking a dynamic leader to manage a Des Moines/Clive store team, delivering exceptional customer service and building enduring relationships with shoppers. You will coach and mentor associates, drive a relationship-based selling culture, and align store efforts with fashion trends and business goals.

You will balance daily operations with sales initiatives, oversee talent recruitment, and ensure policy compliance while maintaining a welcoming, inclusive store environment.

Qualifications

• Strong leadership and ability to influence others into action.
• Customer-centric mindset with excellent service.
• Effective communication, organizing, and decision-making under pressure.

Responsibilities

• Lead a team to create a hospitable environment for customers and associates.
• Educate, coach, mentor and inspire store staff based on strengths and needs.
• Foster a relationship-based selling culture to drive loyalty and sales trends.
• Balance operational energy with selling energy to achieve financial goals.
• Attract and identify talent for current and future opportunities while managing payroll.
• Protect company assets and ensure a safe work environment and policy compliance.

Skills

Leadership

Customer service

Communication

Multi-tasking

Sales

Tech aptitude

Tools

iPad

Job description

Talbots is seeking a dynamic leader to manage a Des Moines/Clive store team, delivering exceptional customer service and building enduring relationships with shoppers. You will coach and mentor associates, drive a relationship-based selling culture, and align store efforts with fashion trends and business goals.

You will balance daily operations with sales initiatives, oversee talent recruitment, and ensure policy compliance while maintaining a welcoming, inclusive store environment.