Store Leader: Coaching, Growth & Customer Experience

MINISO USA; Woodbridge (VA); On-site; USD 24,796 - 34,440; Full time

Job summary

MINISO USA is seeking an Assistant Store Manager to support the Store Manager in daily operations, deliver exceptional customer service, and drive store performance. The role involves coaching staff, maintaining merchandising standards, and implementing strategies to achieve sales and productivity goals.

You will lead a team of Shift Leads and Sales Associates, mentor trainees, manage inventory and loss prevention, and assist in recruitment and scheduling while upholding company policies and

Qualifications

• Retail management experience required or preferred.
• Strong leadership and customer management skills.
• Ability to relocate or manage multiple stores as needed.

Responsibilities

• Support Store Manager in daily operations and customer service.
• Lead a team of Shift Leads and Sales Associates.
• Maintain merchandising and visual standards.
• Drive sales performance and productivity goals.
• Mentor trainees, recruit/store staff, and schedule shifts.
• Manage inventory, shipments, and shrink, per policy.
• Collaborate with Loss Prevention and store leadership.

Skills

Retail management

Leadership

Customer service

Communication

Team mentoring

Sales targets

Education

High school diploma or equivalent

Associate degree or higher in Business Administration / Organizational Behavior / Hospitality

Job description

MINISO USA is seeking an Assistant Store Manager to support the Store Manager in daily operations, deliver exceptional customer service, and drive store performance. The role involves coaching staff, maintaining merchandising standards, and implementing strategies to achieve sales and productivity goals.

You will lead a team of Shift Leads and Sales Associates, mentor trainees, manage inventory and loss prevention, and assist in recruitment and scheduling while upholding company policies and