Store Leader & Coach: Drive Growth & Elite Service

DICK'S Sporting Goods, Inc.; Pooler (GA); On-site; USD 60,000 - 90,000; Full time

Job summary

DICK’S Sporting Goods, Inc. is looking for a capable store leader to drive day-to-day operations and build high-performing teams. You will collaborate with the Store Manager to forecast, plan, and execute annual growth initiatives, while ensuring consistent customer service and policy adherence across the store.

You will coach Supervisors, manage scheduling and payroll within budget, and lead hiring decisions to maintain a strong, customer-focused team aligned with company standards.

Qualifications

• High School Diploma or Equivalent.
• 1-3 years experience.
• 1-3 of retail management experience (or customer-focused experience).

Responsibilities

• Collaborates with the Store Manager to contribute to developing and executing full-year business growth plans, including forecasting and planning 90+ days out.
• Ensures operational strategies support long-term success and work to identify opportunities in the store and validate key programs/processes (e.g., BOPIS, ship-from-store, etc.).
• Directly manages a team of Captains (Supervisors) and indirectly manages broader store team through influence, coaching, and development.
• Oversees payroll and staff scheduling to align with budget goals and adapt to athlete traffic and sales trends, ensuring workforce flexibility and schedule effectiveness.
• Hires and builds strong teams by partnering closely with the Store Manager and Captain (Supervisor) team to create targeted hiring strategies to actively source, recruit, and interview potential teammates.
• Owns hiring decisions for the Captain (Supervisor) population and is accountable for hiring and termination decisions for the hourly population, based on Captain (Supervisor) recommendations.
• Coaches Captain (Supervisors) on effective interviewing, hiring, and team-building practices.
• Holds teammates accountable for meeting established operational guidelines, brand standards, customer service expectations and company policies.

Education

High School Diploma or Equivalent

Job description

DICK’S Sporting Goods, Inc. is looking for a capable store leader to drive day-to-day operations and build high-performing teams. You will collaborate with the Store Manager to forecast, plan, and execute annual growth initiatives, while ensuring consistent customer service and policy adherence across the store.

You will coach Supervisors, manage scheduling and payroll within budget, and lead hiring decisions to maintain a strong, customer-focused team aligned with company standards.