Store Leader: Brand Experience & Sales

Free People; East Grand Rapids (MI); On-site; USD 2,066,000 - 2,755,000; Full time

Benefits offered by this job

Employee discounts

Medical/dental/vision benefits

Job summary

Free People in Grand Rapids is seeking a Key Holder to collaborate with the management team in supervising store operations and driving an engaging customer experience. You will lead an energized team, deliver personalized service and outfit recommendations, and ensure seamless omni-channel performance.

The role emphasizes leadership, brand messaging, and daily collaboration with the store leadership to maintain FP’s standards and profitability.

Qualifications

• Love for the FP brand.
• Stands out as a leader.
• Experience being a team player.
• Ability to work flexible hours to meet the needs of the store, which includes nights, weekends, and holidays.
• Eagerness to learn and grow within the organization.

Responsibilities

• Acts as a brand ambassador and reflects the company values; partners with the store leadership team on the creation of an engaging experience that appeals to the FP customer.
• Creates selling initiatives that enhance the customer experience; empowers the team to drive sales through personalized service, elevated styling, and outfitting recommendations.
• Delivers a seamless, omni-channel shopping experience through understanding and utilization of systems and applications.
• Acts as an elevated team member, exercising decision-making and multitasking capabilities while always prioritizing service over tasks.
• Actively participates in managing the store environment and customer experience by facilitating an energized pace, positivity of the team, management of the daily zone, and driving sales.
• Takes initiative in teaching and sharing product knowledge, brand messaging, and how to deliver exceptional customer interactions by utilizing brand resources.
• Supports the store management team by participating in daily office procedures, execution of operations, and store maintenance.
• Collaborates with key partners to effectively execute shipment processing, restocking, and placement of product while maintaining FP’s visual and display standards; ensures omni-channel orders are processed timely and accurately.
• Adheres to store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store.
• Supports an inclusive and people-first philosophy; engages employees at all levels to encourage open dialogue, reinforce follow through, and ensure that the store team is heard and supported.
• Stays current and collaborates with the leadership team to respond to communication; contributes to sharing information with the team and actively participates in daily meetings and chat ins.
• Displays eagerness to develop new skills while being open and responsive to feedback; enhances environment through displaying optimism, positivity, and proactive problem-solving skills.
• Guides and develops Stylist team; takes responsibility for own development and professional growth while considering role replacement for career progression.

Job description

Free People in Grand Rapids is seeking a Key Holder to collaborate with the management team in supervising store operations and driving an engaging customer experience. You will lead an energized team, deliver personalized service and outfit recommendations, and ensure seamless omni-channel performance.

The role emphasizes leadership, brand messaging, and daily collaboration with the store leadership to maintain FP’s standards and profitability.