Store Lead: Tech Sales & Repair Team Coach

United Smart Tech; Grand Rapids (MI); Sur place; USD 17 000 - 23 000; Plein temps

Avantages offerts par ce poste

Health insurance

Vision insurance

Dental insurance

Life insurance

Paid time off

Training

Career growth

Incentives

Résumé du poste

uBreakiFix by Asurion is seeking a Store Lead in Grand Rapids to manage daily store operations, drive sales, and coach technicians on the Serve, Solve, and Sell approach. You will lead the team, ensure quality repairs, and uphold service standards.

The role requires hands-on repair experience, soldering skills, and the ability to handle physical workloads. Full-time schedule spans Mon-Sat and Sundays, with comprehensive benefits and incentives.

Qualifications

• Demonstrated experience as a Team Leader or Supervisor.
• Strong sales and customer service experience preferred.
• Experience repairing devices (computers, laptops, tablets, phones) including LCD replacement.
• Hands-on soldering experience required.
• Ability to lift and move items over 50 pounds.
• Full-time position with varying schedules (Mon-Sat 10am–7pm, Sundays 12pm–5pm).

Responsabilités

• Lead store operations and drive sales and customer service metrics.
• Train and develop the Tech team.
• Serve as the point of contact for dispatched technicians.
• Implement new processes and improvements.
• Participate in daily/weekly leadership meetings.

Connaissances

Team Leadership

Sales experience

Customer service

Device repair

Soldering

Physical stamina

Formation

High school diploma or equivalent

Outils

Soldering equipment

Description du poste

uBreakiFix by Asurion is seeking a Store Lead in Grand Rapids to manage daily store operations, drive sales, and coach technicians on the Serve, Solve, and Sell approach. You will lead the team, ensure quality repairs, and uphold service standards.

The role requires hands-on repair experience, soldering skills, and the ability to handle physical workloads. Full-time schedule spans Mon-Sat and Sundays, with comprehensive benefits and incentives.