Store Lead: Tech Repair, Service & Sales

United Smart Tech; Swartz Creek (MI); Remote; USD 17,000 - 23,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

uBreakiFix by Asurion is seeking a Store Lead in the United States (Michigan area) to drive sales, manage the tech team, and ensure top-tier customer service at our repair stores. This full-time role requires leadership, hands-on device repair oversight, and the ability to coordinate a mobile repair operation.

As Store Lead, you will motivate technicians, implement Serve, Solve, and Sell strategies, and coordinate daily activities while ensuring safety and quality in repairs.

Qualifications

• High school diploma or equivalent.
• Experience in supervisory/leadership roles.
• Experience with device repair (computers, phones, tablets) including screen LCD replacement.
• Ability to lift 50+ pounds.

Responsibilities

• Lead technicians, drive sales and customer service metrics.
• Train and develop the Tech team.
• Act as point of contact for dispatched technicians.
• Implement new processes and participate in leadership meetings.

Skills

Team leadership

Sales and customer service

Physical stamina

Soldering

Education

High school diploma

Tools

Device repair

LCD screen replacement

Job description

uBreakiFix by Asurion is seeking a Store Lead in the United States (Michigan area) to drive sales, manage the tech team, and ensure top-tier customer service at our repair stores. This full-time role requires leadership, hands-on device repair oversight, and the ability to coordinate a mobile repair operation.

As Store Lead, you will motivate technicians, implement Serve, Solve, and Sell strategies, and coordinate daily activities while ensuring safety and quality in repairs.