Device Repair Technician - Retail Tech & Customer Help

United Smart Tech; Grand Rapids (MI); On-site; USD 31,000 - 34,000; Full time

Benefits offered by this job

Paid time off

Ongoing training & career development

Teamwork-based, inclusive work culture

Monthly store incentive

Job summary

uBreakiFix by Asurion in Grand Rapids, MI, is seeking a Retail Technician to repair devices, assist customers, and grow technical skills in a busy store. This role starts at $15–$16.50 per hour plus monthly incentives and includes paid time off and ongoing training.

You will troubleshoot phones/tablets, explain tech in simple terms, manage inventory, and support same-day service within a friendly, inclusive team environment. Weekend shifts are available.

Qualifications

• 6–12+ months of retail, repair, or customer service experience (preferred).
• Some knowledge of smartphones/OS/hardware.
• Bonus points for soldering or tech repair skills.
• Friendly, organized, motivated team players.

Responsibilities

• Troubleshoot + repair phones, tablets, and more
• Talk tech in simple, helpful ways with customers
• Hit performance goals and earn uncapped commission
• Manage store inventory
• Package and ship devices for same-day service
• Promote Connected Home tech protection plans
• Work flexible retail hours (incl. weekends)

Skills

Retail experience

Tech repair knowledge

Soldering skills

Team player

Smartphone knowledge

Job description

uBreakiFix by Asurion in Grand Rapids, MI, is seeking a Retail Technician to repair devices, assist customers, and grow technical skills in a busy store. This role starts at $15–$16.50 per hour plus monthly incentives and includes paid time off and ongoing training.

You will troubleshoot phones/tablets, explain tech in simple terms, manage inventory, and support same-day service within a friendly, inclusive team environment. Weekend shifts are available.