Store Lead: Sales, Service & Brand Experience

Free People; Santa Rosa (CA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Employee discounts

Retirement savings

Job summary

Free People in Santa Rosa is seeking a Key Holder to partner with store leadership in delivering an engaging customer experience and driving sales. You will act as a brand ambassador, coach the team, and help manage daily store operations while upholding FP’s standards.

The role emphasizes leadership, collaboration, and creating memorable shopping moments across in-store and omni-channel channels, with a focus on service and growth.

Qualifications

• Love for the FP brand
• Stands out as a leader
• Experience being a team player
• Ability to work flexible hours to meet the needs of the store, including nights, weekends and holidays
• Eagerness to learn and grow within the organization

Responsibilities

• Acts as a brand ambassador and partners with leadership to create an engaging FP experience.
• Drives sales through personalized service, styling, and outfitting recommendations.
• Delivers an omni-channel experience using store systems.
• Leads the team, manages daily zone, and sustains a positive store environment.
• Shares product knowledge and brand messaging to elevate customer interactions.

Skills

Brand leadership

Team player

Flexible hours availability

Customer engagement

Job description

Free People in Santa Rosa is seeking a Key Holder to partner with store leadership in delivering an engaging customer experience and driving sales. You will act as a brand ambassador, coach the team, and help manage daily store operations while upholding FP’s standards.

The role emphasizes leadership, collaboration, and creating memorable shopping moments across in-store and omni-channel channels, with a focus on service and growth.