Brand Experience & Sales Leader (Key Holder)

Free People; Rancho Cucamonga (CA); On-site; USD 22,041 - 28,929; Full time

Benefits offered by this job

Medical, dental, vision

PTO

Employee discounts

Retirement savings

Job summary

Free People in Rancho Cucamonga, CA is seeking a Key Holder to join our store team. The role focuses on leading operations, delivering exceptional customer experiences, and supporting sales through styling and personalized service.

As a Key Holder, you will partner with management to supervise daily store activities, uphold FP visual standards, and ensure accurate omni-channel order processing while maintaining a positive team environment and leadership presence.

Qualifications

• Love for the FP brand.
• Stands out as a leader.
• Experience being a team player.
• Ability to work flexible hours to meet the needs of the store, which includes nights, weekends, and holidays.
• Eagerness to learn and grow within the organization.

Responsibilities

• Brand Experience: Acts as a brand ambassador and reflects the company values; partners with the store leadership team on creating an engaging experience for FP customers.
• Brand Experience: Creates selling initiatives to enhance customer experience; empowers the team to drive sales through personalized service and styling recommendations.
• Brand Experience: Delivers an omni-channel shopping experience through understanding and use of systems and applications.
• Leadership + Team Management: Exercises decision-making and multitasking while prioritizing service over tasks.
• Leadership + Team Management: Manages store environment and customer experience by driving sales and maintaining energy and pace.
• Leadership + Team Management: Teaches and shares product knowledge and brand messaging to deliver exceptional customer interactions.

Skills

Brand leadership

Teamwork

Flexible scheduling

Willingness to learn

Customer service

Job description

Free People in Rancho Cucamonga, CA is seeking a Key Holder to join our store team. The role focuses on leading operations, delivering exceptional customer experiences, and supporting sales through styling and personalized service.

As a Key Holder, you will partner with management to supervise daily store activities, uphold FP visual standards, and ensure accurate omni-channel order processing while maintaining a positive team environment and leadership presence.