Store Lead: Sales Mentor & Customer Experience

Spectrum; Kansas City (MO); On-site; USD 42,000 - 64,000; Full time

Job summary

Spectrum is seeking a Store Lead in Kansas City to guide customers through Spectrum products and services, mentor store specialists, and contribute to sales success. You will educate customers, process payments, and support store leadership, while ensuring a positive shopping experience.

Qualifications include a high school diploma and 1–2 years of sales and customer service experience, English fluency, and the ability to lift up to 35 lbs. Uniforms are required as part of the store environment.

Qualifications

• Minimum high school diploma or equivalent.
• 1–2 years in sales and 1–2 years in customer service.
• Strong English reading, writing and speaking skills.
• Ability to lift up to 35 lbs and stand for long periods.

Responsibilities

• Guide customers through Spectrum products and services to ensure a seamless experience from welcome to checkout.
• Apply sales strategies to identify opportunities and achieve sales goals.
• Educate customers and provide solutions tailored to their needs with comprehensive knowledge of Spectrum offerings.
• Support store leadership and team members by assisting with inventory control, cash management and handling escalations.
• Mentor Store Specialists by sharing sales expectations, tools and resources.
• Maintain store appearance according to planogram directives and accurately process payment transactions.
• Provide constructive feedback to store leadership regarding sales opportunities and operations.

Skills

English proficiency

Math skills

Shift scheduling

Physical stamina

Effective communication

Self-motivation

Professional demeanor

Attention to detail

Computer skills

Multitasking

Independent work

Education

High school diploma or equivalent

Tools

POS systems

Job description

Spectrum is seeking a Store Lead in Kansas City to guide customers through Spectrum products and services, mentor store specialists, and contribute to sales success. You will educate customers, process payments, and support store leadership, while ensuring a positive shopping experience.

Qualifications include a high school diploma and 1–2 years of sales and customer service experience, English fluency, and the ability to lift up to 35 lbs. Uniforms are required as part of the store environment.