Store Lead — Retail Ops & Team Leadership

St. Matthew's House; Naples, Northern (FL, KY); Hybrid; USD 42,000 - 62,000; Full time

Job summary

St. Matthew’s House in Naples, FL seeks a Store Lead to oversee daily store operations, supervise floor and cash wrap, and ensure proficient POS procedures.

The role demands exceptional customer service, strong work ethic, and the ability to manage a fast-paced environment while supporting volunteers and staff. You'll train team members, implement policies, plan in-store promotions, and report to leadership.

Qualifications

• Experience in retail management and store operations.
• Strong customer service and interpersonal skills; ability to work in a fast-paced environment.

Responsibilities

• Oversee daily store operations on the sales floor.
• Supervise floor and cash wrap activity; ensure POS procedures are followed.
• Maintain appearance of cash wrap and sales floor areas.
• Provide feedback to leadership on cashier performance.
• Plan in-store promotions and monitor market trends.

Skills

Retail management

Staff supervision

Customer service

Education

High school diploma or equivalent

Tools

POS systems

Job description

St. Matthew’s House in Naples, FL seeks a Store Lead to oversee daily store operations, supervise floor and cash wrap, and ensure proficient POS procedures.

The role demands exceptional customer service, strong work ethic, and the ability to manage a fast-paced environment while supporting volunteers and staff. You'll train team members, implement policies, plan in-store promotions, and report to leadership.