Store Lead — Retail Ops & Guest Experience

St.-Matthew; Naples (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

St. Matthew’s House in Naples, FL is seeking a Store Lead to oversee daily sales floor operations. The role requires retail leadership experience, strong customer service skills, and thorough knowledge of merchandise and POS procedures.

The position supports a faith-based mission focused on serving the community. Responsibilities include supervising cash wrap, ensuring accurate register procedures, onboarding staff, and implementing policies.

Qualifications

• Requires high school diploma or equivalent.
• One year of retail leadership and sales experience preferred.

Responsibilities

• Oversee daily store operations.
• Supervise floor and cash wrap activity.
• Proficient in all Point of Sale procedures.
• Handle cash drawer opening, reconciliation, and POS management responsibilities.
• Deliver excellent customer service and ensure staff meet service standards.
• Maintain store appearance and orderly sales floor.
• Communicate needs to leadership daily.
• Assist with policy implementation.
• Provide feedback on cashier performance and training.
• Plan and oversee in-store promotions and displays.
• Lead and train team including Launch Track program.

Skills

Customer service

Retail leadership

Leadership

Communication

Cash handling

POS procedures

Training & onboarding

Team management

Store operations

Education

High school diploma or equivalent

Tools

POS system

Job description

St. Matthew’s House in Naples, FL is seeking a Store Lead to oversee daily sales floor operations. The role requires retail leadership experience, strong customer service skills, and thorough knowledge of merchandise and POS procedures.

The position supports a faith-based mission focused on serving the community. Responsibilities include supervising cash wrap, ensuring accurate register procedures, onboarding staff, and implementing policies.