Full-Time Retail Lead & Coach (Store Ops)

Hill House Home; Naples (FL); On-site; USD 38,000 - 46,000; Full time

Job summary

Hill House Home is seeking a Keyholder to lead our Naples, FL retail team and help cultivate an outstanding service culture. This full-time role includes weekends and offers opportunities to coach and mentor a passionate group of associates in a digital-first brand environment.

You will model exceptional client service, support store operations, and collaborate with marketing, ecommerce, and creative teams to achieve business goals while upholding Hill House standards and the brand’s beloved Nap

Qualifications

• Retail management experience or service industry management background.
• Passion for people development and customer experiences.
• Self-motivated with exceptional communication and motivational attitude.
• High degree of flexibility and initiative.
• Embraces a culture of learning and advocacy.
• Has lived experiences with people from different backgrounds and diverse teams.

Responsibilities

• Lead by example on the sales floor, engaging with clients to meet service goals.
• Ensure smooth store operations and maintain brand standards.
• Collaborate with marketing, ecommerce, creative, and operations to address goals.
• Support Store Manager with daily staffing plans, inventory management, and visual displays.
• Work in a fast-paced environment with meticulous attention to detail.

Job description

Hill House Home is seeking a Keyholder to lead our Naples, FL retail team and help cultivate an outstanding service culture. This full-time role includes weekends and offers opportunities to coach and mentor a passionate group of associates in a digital-first brand environment.

You will model exceptional client service, support store operations, and collaborate with marketing, ecommerce, and creative teams to achieve business goals while upholding Hill House standards and the brand’s beloved Nap