Store Lead: Retail Operations & Customer Experience

The Salvation Army; Detroit (MI); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Employee discount

Employee assistance program

More benefits

Job summary

The Salvation Army Thrift Store in Detroit, MI is seeking a Lead Sales Associate to support store management and oversee daily retail operations. The role emphasizes customer service, product sales, and maintaining efficient store processes.

Responsibilities include opening/closing procedures, banking, inventory rotation, and leading staff in absence of management. The position offers training, development, and a mission-driven work environment.

Qualifications

• High school diploma or equivalent required.
• Retail experience is required.
• Ability to communicate effectively in English.

Responsibilities

• Support management with product sales and acquisition.
• Open and close procedures.
• Handle banking and daily deposits.
• Execute strategies to meet product acquisition, production and sales goals.
• Manage product rotation and inventory turnover.
• Provide excellent customer service and resolve complaints.

Skills

English communication

Cash handling

Customer service

Education

High School Graduate or Equivalent

Retail experience required

Tools

POS system

Payroll software

Job description

The Salvation Army Thrift Store in Detroit, MI is seeking a Lead Sales Associate to support store management and oversee daily retail operations. The role emphasizes customer service, product sales, and maintaining efficient store processes.

Responsibilities include opening/closing procedures, banking, inventory rotation, and leading staff in absence of management. The position offers training, development, and a mission-driven work environment.