Store Lead - Parts & Customer Service

Sinclair Tractor; Iowa, United States, Northern America, Americas; Hybrid; USD 21,000 - 30,000; Full time

Job summary

Sinclair Tractor in Montezuma, IA is seeking a Store Lead for the NAPA Parts department. This role is a working leader on the floor, coaching staff, delivering outstanding customer service, and ensuring smooth daily operations when the Location Manager is away.

You will supervise parts personnel, assist customers in-store and by phone, manage inventory cycles, and support merchandising and training. A High School Diploma or GED is required, with prior parts-store leadership preferred.

Qualifications

• High School Diploma or GED is required.
• Previous experience in a parts store or related industry preferred.
• ASE certification preferred.
• Demonstrated leadership or shift-lead experience preferred.
• Strong customer service and problem-solving skills.
• Basic to intermediate computer and POS skills.

Responsibilities

• Lead by example to deliver exceptional service to retail and wholesale customers
• Serve customers in-store, by phone, and assist with deliveries as needed
• Support daily store operations, including opening and closing procedures
• Assist with stock, stocking, merchandising, and maintaining store appearance
• Provide accurate parts knowledge and solutions to customers
• Support inventory accuracy through cycle counts, restocking, and organization
• Assist with scheduling coverage, workflow prioritization, and task delegation
• Step in as acting leader
• Participate in required training, NAPA online courses, and product education
• Promote teamwork, accountability, and a positive workplace culture

Skills

Customer service

Leadership

Communication

Problem solving

Inventory management

Education

High School Diploma or GED

ASE certification (preferred)

Tools

POS system

Inventory software

Job description

Sinclair Tractor in Montezuma, IA is seeking a Store Lead for the NAPA Parts department. This role is a working leader on the floor, coaching staff, delivering outstanding customer service, and ensuring smooth daily operations when the Location Manager is away.

You will supervise parts personnel, assist customers in-store and by phone, manage inventory cycles, and support merchandising and training. A High School Diploma or GED is required, with prior parts-store leadership preferred.