Automotive Parts Specialist - Customer-Focused Store Expert

NAPA Auto Parts; Clinton (IA); On-site; USD 28,000 - 36,000; Full time

Job summary

NAPA Auto Parts is seeking a Store Pro to serve as the primary point of contact for customers in our Clinton, IA store. You will deliver automotive parts solutions for retail and wholesale customers, leveraging product knowledge to assist teammates and ensure a high-quality customer experience.

Responsibilities include operating POS and inventory tools, supporting store operations, and coordinating deliveries.

Qualifications

• High School Diploma or GED required.
• Valid driver’s license required.
• Strong communication and interpersonal skills.
• Customer-focused mindset with problem-solving abilities.
• Willingness to learn automotive parts and systems.

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Utilize product knowledge to assist customers and support team members.
• Operate POS, inventory/catalog tools, and communication devices.
• Maintain high energy and customer focus in a fast-paced retail environment.
• Support store operations including transactions, inquiries, and general workflow.
• Build relationships with customers to drive loyalty and repeat business.
• Coordinate and dispatch deliveries, pull and prepare orders for customers and drivers, and support logistics.
• Perform general housekeeping, cleaning, and organizational tasks to maintain a safe store environment.
• Assist with inventory control activities, including receiving merchandise and stocking shelves.
• Contribute to store operations and team support tasks to optimize performance.

Skills

Customer service

Communication

Problem solving

Interpersonal skills

Automotive parts knowledge

Education

High School Diploma or GED

Tools

POS systems

Inventory/catalog tools

Job description

NAPA Auto Parts is seeking a Store Pro to serve as the primary point of contact for customers in our Clinton, IA store. You will deliver automotive parts solutions for retail and wholesale customers, leveraging product knowledge to assist teammates and ensure a high-quality customer experience.

Responsibilities include operating POS and inventory tools, supporting store operations, and coordinating deliveries.