Store Lead: Ops, Training & Service Excellence

The Honey Baked Ham Company, LLC; Goodlettsville (TN); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Casual environment

Flexible hours

Career growth

Employee discounts

Job summary

The Honey Baked Ham Company, LLC in Goodlettsville, TN seeks a Store Supervisor to lead daily store operations, manage staff, and ensure top customer service. This full-time, benefits-eligible role supports all aspects of store performance in a casual environment with flexible hours and opportunities for career growth.

Ideal candidates bring restaurant or retail service experience and a readiness to supervise both front and back-of-house activities.

Qualifications

• High school diploma or equivalent.
• Basic computer skills including Microsoft Word, Excel and Outlook.
• 2 years of restaurant or service industry experience desirable and prior supervisory experience recommended.
• Valid driver's license and reliable transportation to assist with catering orders/deliveries.

Responsibilities

• Manage Store Operations as assigned and assume all operational control in the absence of Manager.
• Assist in hiring and training of all associates and ensure expectations for each position are met.
• Assist Manager in the implementation of development plans for staff.
• Be able to effectively work and train all positions in both the front and back of the house.
• Performs various administrative functions e.g., banking and scheduling meetings.
• Coaches associates using established processes and tools including Huddles, Observation checklists, and Ham Evaluations.
• Execute store opening/closing procedures and daily/weekly reports.
• Manage/monitor labor and adjust the store staffing based on the demands of the business.
• Monitor production and sales efficiencies including wait times, yields and product quality.
• Ensures proper sanitation procedures are followed including hand dip, hair nets, gloves and aprons.
• Ensures FIFO rotation of all product in FOH and BOH including unproduced and produced hams and turkeys.
• Handles complaints with 100% customer satisfaction according to Company policy.
• Participate in catering and gifting sales and fulfillment in all B2B and Catering processes.
• Lead merchandising transition from promotion to promotion and ensures proper Holiday and non-Holiday set up.

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

The Honey Baked Ham Company, LLC in Goodlettsville, TN seeks a Store Supervisor to lead daily store operations, manage staff, and ensure top customer service. This full-time, benefits-eligible role supports all aspects of store performance in a casual environment with flexible hours and opportunities for career growth.

Ideal candidates bring restaurant or retail service experience and a readiness to supervise both front and back-of-house activities.