Store Lead on Duty: Elevate Sales & Service

Princeton University Retail; Princeton (NJ); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Health, Dental, Vision insurance

Retirement plan

Paid time off

Job summary

Princeton University Store is seeking a Sales Lead to provide Assistant Store Manager-level leadership at its University Place location. This role is ideal for a confident retail leader who can develop people, deliver an exceptional customer experience, drive sales, protect company assets, and take ownership of daily business operations.

The Sales Lead reports to the General Manager, Stores and supervises sales associates on assigned shifts, with responsibilities across staffing, cash controls,

Qualifications

• Three or more years of retail experience, including supervisory or management responsibility.
• Experience serving as Manager on Duty or independently leading a retail operation.
• Demonstrated ability to lead employees, manage competing priorities, and maintain accountability.
• Strong customer service, coaching, communication, organization, and problem-solving skills.

Responsibilities

• Serve as the Manager on Duty and take ownership of the store’s performance during assigned shifts.
• Set priorities, direct daily workflow, deploy associates, and adjust coverage as business needs change.
• Drive sales by monitoring performance, identifying opportunities, and coaching the team on customer engagement and selling behaviors.
• Lead, motivate, and develop associates through clear expectations, realtime feedback, recognition, and accountability.
• Support the General Manager, Stores in executing business plans, operational priorities, and company initiatives.
• Resolve customer concerns and make appropriate service, staffing, safety, and operational decisions.
• Maintain strong standards for merchandising, replenishment, recovery, cleanliness, and product presentation.
• Complete and enforce cashhandling, deposit, refund, inventory, lossprevention, security, and building procedures.
• Document and communicate results, incidents, staffing concerns, and outstanding business needs to store leadership.
• Help create a professional, inclusive, productive, and resultsfocused work environment.

Job description

Princeton University Store is seeking a Sales Lead to provide Assistant Store Manager-level leadership at its University Place location. This role is ideal for a confident retail leader who can develop people, deliver an exceptional customer experience, drive sales, protect company assets, and take ownership of daily business operations.

The Sales Lead reports to the General Manager, Stores and supervises sales associates on assigned shifts, with responsibilities across staffing, cash controls,