Full Time Shift Lead

Princeton University Retail; Princeton (NJ); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Health, Dental, Vision insurance

Retirement plan

Paid time off

Job summary

Princeton University Store is seeking a Sales Lead to provide Assistant Store Manager-level leadership at its University Place location. This role is ideal for a confident retail leader who can develop people, deliver an exceptional customer experience, drive sales, protect company assets, and take ownership of daily business operations.

The Sales Lead reports to the General Manager, Stores and supervises sales associates on assigned shifts, with responsibilities across staffing, cash controls,

Qualifications

• Three or more years of retail experience, including supervisory or management responsibility.
• Experience serving as Manager on Duty or independently leading a retail operation.
• Demonstrated ability to lead employees, manage competing priorities, and maintain accountability.
• Strong customer service, coaching, communication, organization, and problem-solving skills.

Responsibilities

• Serve as the Manager on Duty and take ownership of the store’s performance during assigned shifts.
• Set priorities, direct daily workflow, deploy associates, and adjust coverage as business needs change.
• Drive sales by monitoring performance, identifying opportunities, and coaching the team on customer engagement and selling behaviors.
• Lead, motivate, and develop associates through clear expectations, realtime feedback, recognition, and accountability.
• Support the General Manager, Stores in executing business plans, operational priorities, and company initiatives.
• Resolve customer concerns and make appropriate service, staffing, safety, and operational decisions.
• Maintain strong standards for merchandising, replenishment, recovery, cleanliness, and product presentation.
• Complete and enforce cashhandling, deposit, refund, inventory, lossprevention, security, and building procedures.
• Document and communicate results, incidents, staffing concerns, and outstanding business needs to store leadership.
• Help create a professional, inclusive, productive, and resultsfocused work environment.

Job description

Princeton University Store is seeking a Sales Lead to provide Assistant Store Manager-level leadership at its University Place location. This role is ideal for a confident retail leader who can develop people, deliver an exceptional customer experience, drive sales, protect company assets, and take ownership of daily business operations.

Reports To: General Manager, Stores

Supervises: Sales associates during assigned shifts

Employment Type: Full-time, hourly

Schedule: Varied schedule based on business needs, including weekends, holidays, and peak university periods

Work Location: 36 University Place, Princeton, NJ 08540

Salary Range: Salary will be determined based on experience and qualifications.

Benefits: Eligible employees may participate in the company’s benefit programs, including health, dental, vision, retirement, paid time off, and other benefits made available to eligible employees.

About Princeton University Store

Princeton University Store is an independent omnichannel retailer serving the Princeton University community through two stores, ecommerce, campus events, and pop-up retail.

Why This Role Matters

The Sales Lead is a key member of the store leadership team and is responsible for helping manage the daily business. As the senior leader during assigned shifts, this position takes ownership of team performance, sales results, customer experience, operating standards, cash controls, safety, and asset protection.

This role requires visible leadership, strong business judgment, and the ability to make decisions independently. The Sales Lead works closely with the General Manager, Stores to execute business priorities, address operational challenges, develop associates, and ensure the store consistently meets performance expectations.

What Success Looks Like

• Sales goals and key business priorities are clearly communicated and actively managed.
• Customers consistently receive welcoming, knowledgeable, and professional service.
• Associates understand expectations, remain engaged, and are held accountable for results.
• Staffing and responsibilities are adjusted effectively based on customer traffic and business needs.
• Cash handling, inventory, lossprevention, safety, and other operating controls are completed accurately.
• The store remains organized, replenished, clean, and ready to serve customers.
• Leadership receives clear communication regarding performance, staffing, incidents, and business needs.

What You Do

• Serve as the Manager on Duty and take ownership of the store’s performance during assigned shifts.
• Set priorities, direct daily workflow, deploy associates, and adjust coverage as business needs change.
• Drive sales by monitoring performance, identifying opportunities, and coaching the team on customer engagement and selling behaviors.
• Lead, motivate, and develop associates through clear expectations, realtime feedback, recognition, and accountability.
• Support the General Manager, Stores in executing business plans, operational priorities, and company initiatives.
• Resolve customer concerns and make appropriate service, staffing, safety, and operational decisions.
• Maintain strong standards for merchandising, replenishment, recovery, cleanliness, and product presentation.
• Complete and enforce cashhandling, deposit, refund, inventory, lossprevention, security, and building procedures.
• Respond calmly and effectively to urgent, sensitive, or unexpected situations.
• Document and communicate results, incidents, staffing concerns, and outstanding business needs to store leadership.
• Help create a professional, inclusive, productive, and resultsfocused work environment.

What You Bring

• Three or more years of retail experience, including supervisory or management responsibility.
• Experience serving as Manager on Duty or independently leading a retail operation.
• Demonstrated ability to lead employees, manage competing priorities, and maintain accountability.
• Strong customerservice, coaching, communication, organization, and problemsolving skills.
• Experience driving sales and managing cash handling, replenishment, inventory, merchandising, and store operations.
• Sound judgment and confidence when making decisions in urgent or ambiguous situations.
• Dependable attendance and the ability to work independently.
• Ability to remain mobile throughout the store and regularly lift or move merchandise weighing up to 40 pounds.

Why You Will Enjoy This Role

• Take meaningful ownership of a highly visible university retail location.
• Play an important role in leading the team and running the daily business.
• Develop associates while directly influencing sales, operations, and customer experience.
• Build broader retailmanagement experience through handson leadership and decisionmaking.
• Work closely with senior store leadership to improve performance and support continued business growth.