Store Lead: On-Duty Coach & Customer Experience Leader

Men's Wearhouse; Monterey (CA); On-site; USD 26,000 - 34,000; Full time

Job summary

Men's Wearhouse in Monterey, CA seeks a Store Lead to partner with the Store Manager, coaching the team to meet sales goals while maintaining superior customer service and store operations. You will be entrusted with store keys and act as the manager on duty on scheduled shifts.

You will lead by example, communicate priorities, recruit staff when needed, and drive a culture of inclusion and excellence, focusing on delivering a top-notch customer experience and meeting business targets.

Qualifications

• Minimum of 1 year of Retail or Sales experience.
• Creative individual with good judgement and pulse on the business.
• Self-motivated, results oriented, strategic thinker.
• Strong organizational and leadership skills.
• Excellent written and verbal communication skills.
• Demonstrates active listening and problem-solving skills.
• Proven ability to train and develop high performing store teams.
• Proficient in technology systems, applications, Microsoft Office, and video conferencing.

Responsibilities

• Inspire store team to achieve their best performance.
• Execute to maximize growth and potential.
• Create an engaged and inclusive store environment.
• Elevate the customer experience through operational excellence.
• Exceed customer expectations in all interactions.

Skills

Store leadership

Customer service

Communication

Training

Store operations

Tools

POS system

MS Office

Video conferencing

Job description

Men's Wearhouse in Monterey, CA seeks a Store Lead to partner with the Store Manager, coaching the team to meet sales goals while maintaining superior customer service and store operations. You will be entrusted with store keys and act as the manager on duty on scheduled shifts.

You will lead by example, communicate priorities, recruit staff when needed, and drive a culture of inclusion and excellence, focusing on delivering a top-notch customer experience and meeting business targets.