Store Lead - Luxury Retail & Customer Experience

Ralph Lauren; Phoenix (AZ); On-site; USD 52,000 - 75,000; Full time

Job summary

Ralph Lauren Corporation is seeking a Store Manager in Phoenix to lead the sales floor, ensure a memorable customer experience, and drive revenue and store profits. You will partner with the General Manager to learn leadership responsibilities and guide the store team in delivering peak service.

The role requires strong communication, coaching, and financial acumen, with a focus on sales performance, visual execution, and loss prevention.

Qualifications

• Minimum 2–3 years in retail leadership or store management.
• Proven ability to meet sales and profit targets.
• Strong communication and coaching skills.

Responsibilities

• Lead sales floor to deliver exceptional customer service and achieve sales goals.
• Collaborate with General Manager on budgets, goals and staffing.
• Recruit, supervise and develop store staff.
• Oversee visual presentation and loss prevention procedures.
• Build client relationships and promote brand image.

Skills

Leadership

Customer service

Sales performance

Team coaching

Communication

Tools

POS systems

Microsoft Office

Excel

Job description

Ralph Lauren Corporation is seeking a Store Manager in Phoenix to lead the sales floor, ensure a memorable customer experience, and drive revenue and store profits. You will partner with the General Manager to learn leadership responsibilities and guide the store team in delivering peak service.

The role requires strong communication, coaching, and financial acumen, with a focus on sales performance, visual execution, and loss prevention.