Store Lead & Key Holder — Open/Close Expert

Gopuff; Lexington (KY); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical/Dental/Vision Insurance

401(k) Retirement Savings Plan

10% employee discount & FAM Membership

Vacation and Sick Time for eligible

EAP through AllOne Health

Job summary

Gopuff operates liquor retail through its Kentucky branches and is seeking a Store Associate - Key Holder in Lexington. This full-time role requires opening and closing duties, assisting in high-volume periods, and supporting new employees while delivering strong customer service for BRS products.

The position emphasizes managing store operations, brand-compliant sales, inventory maintenance, and accurate cash handling.

Qualifications

• 21 years of age or older
• Ability to work a flexible schedule as business requires (nights, weekends and holidays)
• Desire to continually develop retail sales skills and knowledge of product and services
• One year as a store associate or customer service representative
• Prior experience in a team environment requiring professional communication skills
• Strong interpersonal skills necessary for establishing customer and team relationships
• Ability to demonstrate a positive and engaging attitude and demeanor
• High School Diploma or equivalent

Responsibilities

• Provide excellent customer service by greeting and establishing rapport with customers while informing them of BRS products and services
• Arrive early to open the store and leave late to close the store
• Operate the alarm system, including setting and disarming
• Identify Problems with working conditions and share with management
• Assume management responsibilities in the absence of the General Manager and Assistant Manager
• Knowledge of BRS products to provide customers with recommendations
• Drive sales in all departments
• Replenish and maintain inventory
• Perform cashier functions and adhere to minor policy while completing customer transactions
• Operating scanners, cash registers, and other electronics
• Follow proper age verification policies
• Accepting payments, such as cash, checks, and credit cards
• Ensuring all prices and quantities are accurate and providing a customer receipt
• Processing refunds and exchanges
• Balance register drawer
• Bagging or boxing purchases to ensure safe transport
• Following all BRS procedures regarding coupons and gift cards
• Maintain store safety standards
• Store cleanliness and assist in maintaining standards on the sales floor, stock room, lockers, and bathrooms
• Assist in promotions and setup of events
• Observe BRS vehicle policies and procedure guidelines
• Maintain all safety standards for BRS deliveries
• Delivery items to customers
• Following delivery driving routes and time schedules
• Inform manager of vehicle operating condition problems

Skills

Customer service

Team collaboration

Interpersonal skills

Communication

Education

High School Diploma or equivalent

Job description

Gopuff operates liquor retail through its Kentucky branches and is seeking a Store Associate - Key Holder in Lexington. This full-time role requires opening and closing duties, assisting in high-volume periods, and supporting new employees while delivering strong customer service for BRS products.

The position emphasizes managing store operations, brand-compliant sales, inventory maintenance, and accurate cash handling.