Store Lead: Inspire Teams, Elevate Customer Experience

Tailored Brands, Inc.; Upper Arlington, Northern (OH, KY); Hybrid; USD 42,000 - 56,000; Full time

Job summary

Tailored Brands, Inc. in Upper Arlington, OH seeks a Store Lead to inspire the store team, drive sales, and elevate the customer experience across operations and branding. You will coach staff, model company values, and ensure engagement and inclusivity within the store environment.

Partnering with management, you will recruit and train staff, monitor store performance, and translate reports into action to meet business goals. This role emphasizes hands-on leadership and brand-aligned execution.

Qualifications

• Minimum of 1 year of Retail or Sales experience.
• Creative individual who demonstrates good judgement and is tuned-into the pulse of the business.
• Self-motivated, results oriented, strategic thinker.
• Strong organizational and leadership skills.
• Excellent written and verbal communication skills.
• Demonstrates active listening and problem-solving skills.
• Proven ability to train and develop high performing store teams.
• Proficient in technology systems, applications, Microsoft Office, and video conferencing.
• Ability to operate a computer and POS System.

Responsibilities

• Lead store staff to achieve sales, service, and operational expectations when assigned as the manager on duty.
• Coach and model company values.
• Communicate priorities and sales driving information to staff.
• Assist in recruiting store staff and foster an inclusive environment.
• Support management in achieving store business plans.
• Understand how to leverage store reports to drive decisions.
• Drive business outreach opportunities and relay leads to Store Manager.
• Identify performance opportunities and develop plans.
• Ensure proper staffing to execute initiatives and tasks.
• Train staff on internal operational functions.
• Stay informed on corporate directives.
• Implement store programs to increase efficiencies in sales, service, operations, and branding.
• Contribute to an engaged and inclusive store environment.
• Support learning and development with training tools.
• Serve as a role model and motivate the team.
• Conduct regular store meetings to keep staff updated on directives.
• Train on customer service expectations to deliver an exceptional experience and high NPS.
• Leverage customer feedback to resolve concerns.
• Ensure store visuals align with brand standards and marketing initiatives.

Skills

Retail experience

Leadership

Communication

Staff training

Tech proficiency

POS system

Problem solving

Active listening

Organizational skills

Self-motivated

Tools

Microsoft Office

Video conferencing

Job description

Tailored Brands, Inc. in Upper Arlington, OH seeks a Store Lead to inspire the store team, drive sales, and elevate the customer experience across operations and branding. You will coach staff, model company values, and ensure engagement and inclusivity within the store environment.

Partnering with management, you will recruit and train staff, monitor store performance, and translate reports into action to meet business goals. This role emphasizes hands-on leadership and brand-aligned execution.