Store Lead: Inspire Teams & Elevate Customer Experience

Tailored Brands, Inc.; Sunnyvale (CA); Hybrid; USD 60,000 - 75,000; Full time

Job summary

Tailored Brands, Inc. in Sunnyvale, CA seeks a Store Lead to partner with the Store Manager in driving sales, service, and operational excellence. You will coach, develop the team, and uphold brand standards while managing store operations as the manager on duty.

You will lead by example, recruit and train staff, communicate priorities, and use store data to improve performance, ensuring an engaging and inclusive environment that delivers an outstanding customer experience.

Qualifications

• Minimum of 1 year of Retail or Sales experience.
• Creative individual who demonstrates good judgement.
• Self-motivated, results oriented, strategic thinker.
• Strong organizational and leadership skills.
• Excellent written and verbal communication skills.
• Demonstrates active listening and problem-solving skills.
• Proven ability to train and develop high performing store teams.
• Proficient in technology systems, applications, Microsoft Office, and video conferencing.
• Ability to operate a computer and POS System.

Responsibilities

• Inspire store team to achieve their best performance.
• Execute to maximize growth and potential.
• Create an engaged and inclusive store environment.
• Elevate the customer experience through operational excellence.
• Exceed customer expectations in all interactions.
• Lead store staff to achieve sales, service and operational expectations when on duty.
• Model company values and lead by example as an active coach.
• Communicate priorities and sales driving information to staff.
• Assist in recruiting store staff and support an inclusive environment.
• Support management in achieving sales, customer service and operational goals.
• Use store reports to understand decisions and drive the business.
• Participate in outreach opportunities and share leads with the Store Manager.
• Identify performance opportunities and contribute to development plans.
• Ensure proper staffing and execute initiatives and tasks to deliver on the customer promise.
• Train store staff on internal operational functions.
• Stay informed on directives, initiatives, policies and procedures.
• Support store programs to increase efficiencies in sales, service, operations, and branding.
• Foster an engaged and inclusive store environment where contributions are valued.
• Promote learning and development with training tools.
• Serve as a role model and provide motivational leadership.
• Conduct regular store meetings to keep staff aligned with directives.
• Train the team on customer service expectations to create an exceptional experience.

Skills

Store leadership

Coaching

Communication

Training

POS systems

MS Office

Customer service

Tools

POS System

Microsoft Office

Job description

Tailored Brands, Inc. in Sunnyvale, CA seeks a Store Lead to partner with the Store Manager in driving sales, service, and operational excellence. You will coach, develop the team, and uphold brand standards while managing store operations as the manager on duty.

You will lead by example, recruit and train staff, communicate priorities, and use store data to improve performance, ensuring an engaging and inclusive environment that delivers an outstanding customer experience.