Store Lead, Financial Services & Customer Experience

CNG Holdings, Inc.; Fond du Lac (WI); On-site; USD 42,000 - 56,000; Full time

Job summary

CNG Holdings, Inc. operates Check N Go, Allied Cash Advance, and Cash Store. This Assistant Store Manager role supports outstanding customer service and regulatory excellence across the brand family, working in a fast-paced retail finance environment.

The position involves cash handling, customer education on financial products, and adherence to company policies and procedures. Travel within the district and shifts as scheduled are required.

Qualifications

• High school diploma or equivalent required.
• 1+ year of experience in sales, customer service, and/or cash handling preferred.
• Strong customer service, active listening, and verbal and written communication skills.
• Proficient in Microsoft Office programs.
• Ability to multitask, prioritize, and work autonomously.
• Must have a valid driver's license, reliable transportation, and auto insurance.
• Commitment to core values: accountable, inclusive, transparent, focused.

Responsibilities

• Serve and educate customers on product options meeting their needs.
• Escalate issues to store manager or district/corporate if unresolved.
• Answer telephone inquiries and process customer applications and requests.
• Perform outbound calls for sales, courtesy, and collections per regulations.

Skills

Customer service

Cash handling

Active listening

Verbal & written communication

Education

High school diploma, GED, or equivalent

Tools

Microsoft Office

Job description

CNG Holdings, Inc. operates Check N Go, Allied Cash Advance, and Cash Store. This Assistant Store Manager role supports outstanding customer service and regulatory excellence across the brand family, working in a fast-paced retail finance environment.

The position involves cash handling, customer education on financial products, and adherence to company policies and procedures. Travel within the district and shifts as scheduled are required.